Rockland County YMCA

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FREQUENTLY ASKED QUESTIONS

Does lap swim require a reservation?
Yes, at this time, in order to guarantee you a lane you will be required to have a reservation.

When can I reserve a lane?
You will be able to reserve a lane for lap swimming 1 week in advance. Reservations are made on a FIRST COME, FIRST SERVED basis.

When I click FIND ME, nothing happens. What should I do?
Clear your browsing history and then try again. The members first and last name should exactly match the way it is set up on your account profile at the Y.  If that does not work, please call your branch for assistance with creating a reservation.

Does the reservation system close at any particular time?
Reservations will close one hour prior to start time. After this time, members will no longer be able to make reservations.

What is the duration of each lane reservation?
Reservations will be for 30 minutes. At the end of your time slot, the lifeguards will clear the pool deck to clean and sanitize before the next group arrives.

How will I know if my spot is reserved?
You will receive an e-mail confirming your reservation. You can also log back into the reservation system and click on the my appointment tab to see your future reservations.

Is there a limit as to how many reservations I can make for a day?
We are limiting members to one lap lane reservation per day.

Can I reserve spots for someone else (husband, friend, sibling, child, etc)?
Each login has the capability to make only ONE reservation for lap swimming per day.

What if I am having trouble reserving a lane?
Please call our membership desk at 845 358 0245 for assistance with accessing your account.

What if I need to cancel my reservation?
If you need to cancel, please do so as soon as possible to allow other members the opportunity to attend the class. To cancel a reservation, sign into our appointment reservation system on the website, click on My Appointments and select Cancel next to the reservation you would like to cancel. You can only cancel online up to 3 hours prior to the start time.  If it is within the 3 hours, please call our membership desk to cancel your spot.

Is there a penalty for making a reservation and not showing up?
We are hopeful that members will be respectful of the need to make reservations. However, should we notice a member abusing the system, we may see the need to have a discussion with him or her. These incidences will be handled on a case-by-case basis.

What if I'm a little late for my appointment?
Please be on time for your reservation or your spot may be given away.

If there are lanes available but I don’t have a reservation for one, can I still attend?
Yes! You are welcome to have a lane if there is availability. If all of the lanes are reserved and you don’t have a reservation, you will not be able to enter the pool deck.


For more information contact:

James Mullen, Aquatics Director 845 643 3057 JMullen@rocklandymca.org Fax 845 643 3009

Lisa Tkach, Assistant Aquatics Director 845 643 3052 LTkach@rocklandymca.org Fax 845 643 3008