Membership Policies
POLICIES
Membership Card & Check In: Please check in at the Membership Desk. All current members must have a Rockland County YMCA membership card. This card must be scanned as you enter the facility. If you do not bring your card, please stop at the Member Service Desk to be checked in. You can also download a digital card using your online account and use that as your scan tag. You may also stop by the desk and get a copy of your digital card to be sent to your phone or email address on file.
Membership & Program Policy: Membership must remain active for Rockland County YMCA programs that require a membership. Your's or your child(ren's) membership must be active throughout childcare, summer camp, swim lessons or youth sports enrollment programs and a renewal on membership will be processed on membership's that expire during the program enrollment period.
Membership Cancellation or Change Policy: If you wish to cancel or change your monthly or annual membership/preauthorized draft, written notice must be received to the Rockland County YMCA two (2) weeks prior to your next pre-authorized draft date. Cancellation and change forms are available at the Member Service Desk. If your membership is inactive for more than 30 days, a joiner fee will apply if you decide to rejoin.
Membership Hold Policy: Members are welcome to put their membership on hold for a maximum of 3 months in a calendar year for a small hold fee of $10 per month. Youth Monthly Memberships can be placed on hold for a maximum 2 months with no hold fee. If you wish to place a hold on your monthly membership/preauthorized draft, written notice must be received to the Rockland County YMCA two (2) weeks prior to your next pre-authorized draft date. An active membership is required to participate in many programs like childcare, summer camp, swim, youth sports and any YMCA programs that require an active membership. Your child(ren's) membership must be active throughout childcare, summer camp, swim or youth sports enrollment.
Membership Payment and Notification Agreement:
Automatically renewing memberships do not expire. If a member wishes to cancel their membership and pre-authorized draft, written notice must be received by to Rockland County YMCA 2 weeks prior to the membership draft date on the 5th. Should any membership draft not be honored by the bank/credit card company for any reason, the member is still responsible for paying fees or any charges assessed to the Rockland County YMCA associated with the return or decline of the transaction. The Rockland County YMCA reserves the right to cancel a membership for which a payment is returned 2 months or consistently over a 6-month period. The Rockland County YMCA is not obligated to offer a recurring payment option to anyone whose membership has been previously revoked. Member agrees to notify the Rockland County YMCA of any changes in their payment method that may affect payment of the membership charges. Members must be 18 years old to authorize drafting membership dues, or they require parent or guardian signature. The Rockland County YMCA, at its discretion, may adjust the monthly rate applicable to any category of membership. Members will receive at least 30 days’ notice prior to any change.
Returned Check Policy: If your check is returned as NSF, it may be re-presented electronically, or by any other legal method, and you will be assessed a processing fee applicable by law. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day you make your payment. The check writer is also responsible for all other check recovery costs, including all attorney’s fees, court costs, and taxes.
Return Policy: Effective January 2023, in conjunction with internal efforts, the Rockland County YMCA will be introducing a new automated service to help manage payment returns. In addition to automated draft resubmissions, you may receive messages to update your account information on our behalf from Daxko Full-Service Billing.
As part of this automated service, a $30 return fee will be added for payments that decline/return for insufficient funds. Two additional attempts will be made automatically to recover the original balance and the $30 return fee. No additional return fees will be added by the Y to your account for additional returns on the same item.
As we cannot guarantee the ability to affect a time sensitive adjustment to your recurring draft date to avoid a returned payment, please anticipate the recurring payment for your Y services on the originally agreed-upon scheduled payment date.
Supervision: For everyone’s safety, children under the age of 12 cannot be left unattended in any area of the YMCA. Parent or guardian (age 18 or older) must be present with children under the age of 12 at all times, including YMCA staff-led instructional programs. Children under the age of 12 are not permitted in the Fitness Center unless part of a supervised YMCA program. After completing a Fitness Orientation class, youth ages 13 through 15 are allowed to use the Fitness Center with limitations and must be under the supervision of a parent or guardian. Youth 13-15 are not permitted to use the free weight equipment until the age of 15+. Children 15+ have full access to the facility and Fitness Center.
Program Change Fee: Any member who wishes to change classes, for any reason, after they have already registered, may be required to pay a $10 service fee (per person, per program).
Program Cancellation Policy: The Rockland County YMCA reserves the right to cancel, without notice, any program due to low enrollment. Fees will be credited/refunded.
Refund/Cancellation Policy: The Rockland County YMCA membership & program fees are non-refundable. If withdrawal from a program class occurs due to a doctor’s documented illness or if the program is cancelled due to lack of enrollment, program fee will be refunded at the discretion of the Program Director. Membership systems credits due to a documented illness is at the discretion of the Membership Team. Joiner fees are nonrefundable.
Guest Passes /Day Passes Policy: Active Members are encouraged to invite friends and family to experience the Y with them. This is generally on a guest pass or day pass fee basis. Guests must check in and provide photo identification. All guests must be accompanied by a Rockland County YMCA member and a $15 guest fee is required. Guests without an active member can check-in and are required a $20 day pass fee. A photo identification is required for all guest & day pass fee participants.
Photos: The Rockland County YMCA requires that all members and guests have their photo taken before using the facility. This policy increases the safety and security of our facilities.
Video Recording & Camera Policy: Video Recorders, cameras and any other visual recording devices are not allowed within the Rockland County YMCA without the prior written permission of the Chief Executive Officer.
Cell Phone Policy: Cell phone usage is not allowed in any locker room in accordance with the Video Voyeurism Prevention Act of 2004.
Smoke-Free Policy: The YMCA is a tobacco-free environment and has prohibited the use of tobacco products in our facilities and on our property, including electronic cigarettes.
Rockland County YMCA Liability Policy: Each person, as a member or visitor, is solely responsible for any personal injuries or losses sustained while on any YMCA property, or during any YMCA sponsored activities.
Rockland County YMCA Sex Offenders Policy: It is the policy of the Rockland County YMCA to not offer membership or use of its facilities and programs to any registered sex offender. If you are currently a member of the YMCA and become a convicted sex offender, the Rockland County YMCA will immediately terminate your membership and or revoke your access to our facilities and property.
Food & Drinks: Food and drink are only permitted in the lobby and designated areas. Water and sports drinks are the only liquids allowed and must be in a sealed plastic or metal container in the gym, fitness center and pool area.
Third Party Trainers/Instructors Policy: Third party individuals acting as trainers and/or instructors are not permitted on YMCA property due to licensing and liability concerns. Please consult with YMCA professionals for your training and/or lessons.
Fire Alert Policy: Please be aware that in the event of a fire on the Rockland County YMCA premises all members will be instructed to relocate to a designated point of refuge. In the event of a multiple alarm, all program participants must evacuate. If evacuated, do not try to re-enter the building or search for family/friends as they will also be exiting the building. Thank you for your cooperation in this matter.
Inclement Weather Conditions Policy: When there is inclement weather, the decision to close our facilities and/or cancel programs will be made by the Building & Grounds Director, and an email will be sent to all members and program participants. You may also check our website at www.rocklandymca.org or our Facebook page. Cancelling of classes/programs due to inclement or unsafe weather is based on the closing of the local school district.
Photo Identification Policy:
Photo identification is required upon visiting the Rockland County YMCA for the first time, joining the Rockland County YMCA for oneself or for a child, and when requested by Rockland County YMCA staff. Thank you for your cooperation.
Breastfeeding Policy:
Breastfeeding in public places is permitted and protected by New York State law and is permitted in the facilities of the Rockland County YMCA.
External Privacy Policy:
ROCKLANDCOUNTYYMCA External Privacy Notice
SERVICES
Lockers/Valuables: Lockers may be secured by members, using their own lock, while they are in the building. We strongly urge members to lock up their valuables. Locks must be removed when leaving the building each day. The YMCA is not responsible for valuables left unattended. Small lockers & Large lockers are available for a small monthly fee. Please see the Member Service Desk for more information.
Lost & Found: Please check with the Member Service Desk for any lost items.
Membership Hold Policy: Members are welcome to put their membership on hold for a maximum of 3 months in a calendar year for a small hold fee.
If a member wishes to put their membership on hold, written notice must be received by the Rockland County YMCA 2 weeks prior to their next draft.
A longer hold may be granted only for medical reasons or extenuating circumstances. Please provide a note from your doctor letting us know why you’re not able to participate in Y activities. Our programs and services are reserved for our active members. When a membership is placed on hold, that membership becomes inactive and is not eligible for programs, including registration for childcare and any special membership promotions.
Health Screening: If you have been away from the YMCA due to illness or injury, you will be required to bring a physician’s note stating your ability to participate in an exercise program.
MEMBER CODE OF CONDUCT
The YMCA is committed to providing a safe and welcoming environment for all members and guests. To promote safety and comfort for all, all individuals are asked to act appropriately at all times when in our facility or participating in our programs.
We expect persons using the YMCA to act maturely, to behave responsibly, and to respect the rights and dignity of others. Our Member’s Code of Conduct outlines prohibited action, but the actions listed below are not an all-inclusive list of behaviors considered inappropriate in our facilities or programs.
To uphold our values of caring, honesty, respect, and responsibility, all of us, staff and members, need to abide by some basic rules and standards to keep our Y a healthy, safe, and a nurturing environment for all. Here are a few rules for various areas of our facilities. Thanks in advance for your supportive efforts! Each member is accountable for his or her own behavior and attitude while in the facility or associated with the YMCA programs. We ask that all individuals act and dress appropriately while utilizing the facility and participating in YMCA programs. Dress codes are posted in each program area. Our code of conduct prohibits the following:
- Youth ages 12 and younger – must be accompanied by a parent/ guardian. Parent guardian must remain in the building with the children at all times.
- Teen Ages 13 -17 years with an active membership may use the facility. They must be actively engaged in a program, class or activity. "Hanging out” in the program spaces/ watching TV, playing video games is not a positive or engaged activity and is not permitted.
- Angry, vulgar, or offensive language including swearing, name-calling, shouting, and refusal to follow instruction by YMCA staff.
- Use of cell phones in locker rooms, swimming pool, and other designated program areas.
- Physical contact with any person in an angry, aggressive, or threatening manner.
- Sexually explicit conversation or behavior, or sexual contact with another person.
- Harassment or intimidation by words, gestures, body language, or other behavior towards YMCA staff or others.
- Behavior that intends to or results in the theft or destruction of property (YMCA or other persons).
- Carrying or concealing any weapons or devices that may be used as weapons.
- Using or possesion of drugs, illegal chemicals or alcohol on the YMCA property, in YMCA vehices, or at YMCA-sponsored programs.
- Smoking or use of tobacco products on YMCA property -all of our buildings and grounds are smoke free.
- Loitering within the facilities or on the grounds of the YMCA after being requested to depart from the YMCA property.
- Inappropriate, immodest, or sexually revealing attire
- Theft or behavior that results in the destruction or loss of property.
*When you utilize the YMCA Nationwide Membership Program, you agree to release the National Council of Young Men’s Christian Associations of the United States of America, and its independent and autonomous member associations in the United States and Puerto Rico, from claims of negligence for bodily injury or death in connection with the use of YMCA facilities, and from any liability for other claims, including loss of property, to the fullest extent of the law.
In addition, The YMCA reserves the right to deny access or membership to any person who has been accused or convicted of any crime involving sexual abuse, is or has been a registered sex offender, has ever been convicted of any offense relating to the use, sale, possession, or transportation of narcotics or habit forming and/or dangerous drugs, or is presently or habitually under the influence of dangerous drugs or chemicals, narcotics, or intoxicating beverages.
Members and guests are encouraged to take responsibility for their personal comfort and safety by asking any person whose behavior threatens their comfort to refrain from such behavior. Anyone who feels uncomfortable in confronting a person directly should report the behavior to a staff person or the Director on duty.
YMCA staff members are eager to be of assistance. Members and guests should not hesitate to notify a staff member if assistance is needed.
In order to be able to carry out these policies, we ask that members and guests identify themselves to staff when asked.
The Branch Director will investigate all reported incidents. Suspension or termination of YMCA membership privileges may result from a determination by the Branch Director if in his/her discretion a violation of the YMCA Member’s Code of Conduct has occurred.
The YMCA conducts regular sex offender screenings on all members, participants, and guests. If a sex offender match occurs, the YMCA reserves the right to cancel membership, end program participation, and remove visitation access. If a sex offender match occurs, the YMCA reserves the right to cancel membership, end program participation, and remove visitation access.
CHILD PROTECTION SCREENING
The safety of the children who use our facility has always been a top priority of the Rockland County YMCA. Technology has now evolved that provides on-going screenings for registered sex offenders in all 50 states. YMCA staff uses the Raptor System to screen all members and visitors to identify unwanted visitors from entering our YMCA. If a potential threat is identified, the Raptor System will send an instant alert to designate management staff. If necessary, law enforcement will be notified. We appreciate your continued support in protecting all the children who come to our Y.
DENIAL OF MEMBERSHIP
The CEO and the President of Operations of the Rockland County YMCA has the authority to deny or revoke membership to any individual, as well as deny access on its premises, if it has been determined that said individual’s actions may jeopardize the comfort and safety of others. This includes, but is not limited to, convicted sex offenders, drug traffickers, etc.
In addition, The YMCA reserves the right to deny access or membership to any person who has been accused or convicted of any crime involving sexual abuse, is or has been a registered sex offender, has ever been convicted of any offense relating to the use, sale, possession, or transportation of narcotics or habit forming and/or dangerous drugs, or is presently or habitually under the influence of dangerous drugs or chemicals, narcotics, or intoxicating beverages.
SUSPENSIONS OR REVOCATION OF MEMBERSHIP
The CEO and the President of Operations shall have the authority to suspend or revoke anyone’s membership who engages in or has engaged in conduct inconsistent or detrimental to the purposes of the association or to the operation of any association facility as outlined in the association bylaws. See Member Code of Conduct. Length of suspension or revocation will be determined by the same authority. A person whose membership in a branch has been suspended or revoked shall not be eligible for membership in any other branch of the association during the period of suspension or revocation. Access on Y premises may also be denied by the CEO and the President of Operations.
INCLEMENT WEATHER POLICY & PROCEDURE
The YMCA reserves the right to cancel classes or close its facilities if it feels that remaining open will jeopardize the safety of staff, members and participants. In the event of inclement weather the following guidelines will be used.
